ISS Privacy Policy for Blue Runner App
Our contact details
Name: ISS Mediclean Limited
Address: Velocity 1 Brooklands Drive, Brooklands, Weybridge, Surrey, England, KT13 0SL
E-mail: dpo@uk.issworld.com / feedinghungryminds@uk.issworld.com
The type of personal information we collect
| Data subject | Personal data element | Purpose |
| Child name | First and last name | To identify the pupil |
| Child School | School Name | To identify the child at their enrolled school |
| Child class and year | Class and year linked to the school | To serve food to them at their location |
| Child date of birth (optional) | Date of birth (optional) | |
| Child balance | Initial balance from a previous system | To ensure any historical balances are updated within the platform |
| Child Medical requirements | Medical Requirements | To identify any allergens the child has for safeguarding to ensure the correct meal is served to the child |
| Child FSM entitlement | Free School Meal entitlement | To ensure that the correct entitlement is applied for free school meals |
| Parent name | First and last name | To identify the parent linked to the child |
| Parent email | Email address | For the automated emails to be sent when orders are placed |
| Parent Phone | Phone Number | Optional value the parent can input at point of registration – to be used for parent communication |
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for one of the following reasons:
- To provide you with the service our Customer notified you of and which you activated and registered for
- to assist the Customer in verifying your identity
- to assist the Customer in the ongoing administration of the service
- to allow the Customer to process your payment
- to enable us and the Customer to comply with our and their legal and regulatory obligations.
We also receive personal information indirectly from the following sources in the event that your child’s school is using one of the below systems. In this case we may obtain data from the third parties below for the same purposes as detailed above.
- SIMS
- ParentPay
- BromCom
- Arbor
- iSAMS
- Wisepay
- Tucasi
- SchoolComms
The data types received from the integration
| Data subject | Personal data element | Purpose |
| Child name | First and last name | To identify the pupil |
| Child School | School Name | To identify the child at their enrolled school |
| Child class and year | Class and year linked to the school | To serve food to them at their location |
| Child date of birth (optional) | Date of birth (optional) | |
| Child balance | Initial balance from a previous system | To ensure any historical balances are updated within the platform |
| Child Medical requirements | Medical Requirements | To identify any allergens the child has for safeguarding to ensure the correct meal is served to the child |
| Child FSM entitlement | Free School Meal entitlement | To ensure that the correct entitlement is applied for free school meals |
How we use the information you provide us
- to provide you with the service our Customers notified you of and which you activated and registered for
- to assist the Customer in verifying your identity
- to assist the Customer in the ongoing administration of the service
- to allow the Customer to process your payment
- to enable ISS and the Customer to comply the legal and regulatory obligations that apply to us.
How we share this information
We may share your information with the following service providers if you have provided us with your consent to do so via your online application to use the site.
- Azure, the Cloud hosting provider
- , Sendgrid, the provider for sending email notifications
- Provider name, the provider for managing Customer support queries via support desk tickets.
The lawful basis we rely on for processing this information
In compliance with the UK General Data Protection Regulation (UK GDPR), the lawful basis we rely on is:
- we have a legitimate interest.
How we store your personal information
Your information is securely stored.
We hold your information as long as our Customer requires us to do so for their legal purposes. Our Customers require your information to maintain compliance with applicable legislation usually six years eg finance, allergens. If necessary personal data can be anonymised and data is only ever held as long as necessary.
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal information.
Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
If you wish to make a request by email, please contact us by using one of the following email addresses: dpo@uk.issworld.com or feedinghungryminds@uk.issworld.com.
If you wish to make a request in writing, please write to us at: Feeding Hungry Minds Support Team, Deem House, Audby Lane, Wetherby, LS22 7FD if you wish to make a request.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at dpo@uk.issworld.com or feedinghungryminds@uk.issworld.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk
